Last Updated: March 11, 2025
CRISPY EMOTIONS – UNIPESSOAL LDA, operating under the brand name Ola Estate, is committed to protecting the privacy of its customers and the users of the websites. Therefore, Ola Estate has prepared this Privacy Policy explaining our privacy practices and the different ways we collect and use your information in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable data protection laws.

1. Data Controller
The data controller responsible for processing your personal data is:
CRISPY EMOTIONS – UNIPESSOAL LDA
Rua Armando Cortez, No. 1, 2B, 2770-233 Paço de Arcos, Oeiras, Portugal
info@ola-estate.pt
NIPC 516946919

2. Personal Data We Collect
We may collect and process the following types of personal data:

• Information you provide voluntarily: When you request information about our services, fill in a form, subscribe to our communications, register for restricted website areas, or engage in other website activities, we may request personal details such as your name, email address, phone number, and any information you voluntarily share.
• Automatically collected information: When you visit our website, we may collect data such as your IP address, browser type, operating system, referring URLs, device information, and browsing behavior. This data helps us customize your experience and improve our services.

3. Legal Basis for Processing Personal Data
We process personal data based on the following legal grounds:

• Consent: When you subscribe to newsletters or request information, you give explicit consent to receive communications.
• Contractual Necessity: When processing personal data is required to complete a contract agreement with you.
• Legitimate Interest: To improve our services and understand user behavior.
• Legal Compliance: When we are required by law to retain or disclose certain data.

4. How We Use Your Data
We may use your personal data for the following purposes:

• To provide information about our services, products, special offers, and newsletters.
• To personalize your website experience and improve our services.
• To fulfill contractual obligations (e.g., processing agreements after user consent).
• To comply with legal requirements.

5. Data Sharing and Third Parties
We do not sell, rent, or share your personal data with third parties except in the following cases:

• Legal Obligations: If required by law, regulatory authorities, or court orders.
• Service Providers: We may engage third-party service providers (e.g., website hosting, email services) that process data on our behalf, under strict data protection agreements.

6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once data is no longer needed, it is securely deleted or anonymized.

7. Your Rights
Under the GDPR, you have the following rights:

• Right to Access: Request details of the personal data we hold about you.
• Right to Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): Request deletion of your data under certain circumstances.
• Right to Restriction of Processing: Limit how we process your data.
• Right to Data Portability: Request the transfer of your data to another service provider.
• Right to Object: Object to processing based on legitimate interests.
• Right to Withdraw Consent: Withdraw your consent at any time.

To exercise your rights, please contact us at info@ola-estate.pt. If you believe we have misused your data, you have the right to file a complaint with the Portuguese Data Protection Authority (CNPD - Comissão Nacional de Proteção de Dados).

8. Security Measures
We implement technical and organizational measures to protect your personal data from unauthorized access, alteration, or loss. However, no online transmission is 100% secure, and we encourage you to take precautions when sharing personal data online.

9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. Continued use of our services after modifications implies acceptance of the revised policy.

10. Contact Information
For any questions regarding this Privacy Policy, please contact us at:
CRISPY EMOTIONS LDA
info@ola-estate.pt
Rua Armando Cortez, No. 1, 2B, 2770-233 Paço de Arcos, Oeiras, Portugal